Spa etiquette can be a source of anxiety for those who have never been, but it's easy once you know a few basics. Here are some basic rules of spa etiquette to help you know what to expect and feel at ease.
Turn Off your Cell Phone
Most spas won't allow you to bring your cell phone to the spa. You can't relax if you're answering calls, checking emails, and texting in the spa and neither can the person next to you.
For the comfort of all of our guests, we do ask that you please silence or turn off your phones when entering the spa.
Arrive On Time
We do ask for our first time clients to arrive 15-20 min before their appointment to fill out paperwork and to allow time to relax before your session starts at time scheduled, this allows you and your therapist to have the full allotted time. If you have been with us before you don't need to get here too far in advance, about 5-10 min will work for you to prepare for your session. Just leave yourself plenty of time to get here. There's nothing more stressful than racing to an appointment. Better to get here a little early and relax than to get here late and miss part of your treatment. If you get here at your appointment time, you're just shortchanging yourself.
Late Arrivals and Cancellations
We do require a credit card number to hold all appointments. In the event that you do need to cancel your appointment, we do require at least 24 hours notice prior to your appointment time to not be charged. In the case that you cancel without a 24 hours notice or you fail to show up for the scheduled appointment time, you will be charged full price.
For those who are just running a bit behind schedule, we generally work within a 5 minute delay, however if time runs 10-15 minutes or more, we will likely have to shorten your session by that amount of time and will still be charged full price for the actual scheduled time. If you know you're not going to make it, let the spa know as soon as possible. A therapist might have come in just for you, and if you don't pay, the therapist doesn't get paid.
Speak Up About What You Want
Massage therapists are trained to respect boundaries and use proper draping techniques.
During the massage, feel free to speak up on anything you would like to be different—more pressure, less pressure, quieter music, a blanket if you're cold, or turning the table warmer off. Your comfort is the most important thing, and your therapist is there for you.
The Nudity Question
Massage is usually done nude, but you are covered with a sheet and blanket at all times. Only the part of the body being massaged is exposed. You can keep your underwear on, but it might limit the therapist's access to muscles that could use some work.
If you’re just starting out and know you have some anxieties about being massaged by a stranger, ask the receptionist about treatments where you keep your clothes on. You can also try a facial, where you can keep your robe on if you want. Thai Massage is a clothed treatment, but some of the stretching poses are a little advanced for beginners.
If you schedule two treatments together, get a massage before your facial. A body treatment should go before a face treatment.
Is Talking Allowed?
You can talk during the treatment or be still, as you choose. The therapist should follow your lead. If you're not talking and the therapist is, you can say something like, "I'm just going to be quiet/rest for a little while." The therapist will get the hint. In general, try to use a quiet "spa voice" when you talk anywhere in the spa.
When the treatment is over, take it easy getting up as you should be very relaxed by now. The therapist is usually waiting outside the door with a glass of water and will walk you back to the lounge.
What About Tipping?
This depends on the client but about 15-20% is typical. If you'd like to give them something extra for exceptional service, you can. If you were given a gift certificate, ask if the tip was included.